What is Jimo and how does it onboard users for me?
Jimo is an AI‑powered onboarding platform that learns from your user behavior to deliver personalized product tours, checklists, hints, and other in‑context assistance directly inside your app. Jimo eliminates manual walkthroughs by targeting the right guidance at the right moment so new users reach first value faster and power users discover advanced features, improving activation, adoption, and retention.
How quickly can we see impact after implementing Jimo?
Most teams see lift in less than 3 weeks after they publish a first‑value tour, a 3–5 item checklist, or momentum‑based triggers; improvements typically include reduced time‑to‑first‑value, higher tour completion, and early ticket deflection, with standout cases achieving 80% self‑service and halving onboarding durations by aligning audience segments, page targeting, and action‑based triggers.
Can Jimo target guidance to specific users and pages?
Absolutely! You can use the Target feature to segment by role, plan, or behavior. You can use Page Targeting to ensure guidance appears on the right feature, and Triggers to fire help at decisive actions or user journeys (first import, billing setup, API key creation). This triad prevents mismatches and maximizes completion on high‑value steps.
Will Jimo actually reduce support workload?
Yes, by shifting repetitive “how do I…?” queries into self‑serve guidance and AI answers, Jimo frees your teams to focus on complex cases; the deflection curve typically strengthens once triggers reliably fire on core workflows and canonical answers are bound to tours/checklists, resulting in lower ticket volume and faster resolutions.
How do we measure and improve performance in Jimo?
You can use our analytics to automatically capture feature usage with Success Tracker, reveal drop‑off points, and tie experiences to outcomes. Teams use these insights to shorten steps, move effective content earlier, A/B test variants, and create actions based on product analytics that will drive compounding gains in activation and retention.
How does Jimo handle multilingual experiences?
Jimo supports automatic translation and regional display so all of your published experiences can appear in English, Français, Español, and more languages while staying on‑brand.
How does Jimo integrate with our current stack and data?
Through our Integrations, Jimo automatically syncs user attributes from your CRM/CDP, product events from analytics, and support data from help desks. This powers the Audience, Page Targeting, and Triggers with live signals so it guides Jimo AI with real behaviors (e.g., “completed import” shows advanced tips while “attempted but failed” launches a corrective tour).
Can we keep it on‑brand and continuously improve with Jimo?
Absolutely! You can use Jimo No-Code builders to match typography, colors, and component density down to the pixel that is reusable and shareable across your team.
